OMG

So we get the thing unpacked- and it won't turn on! 

 We contact the company via online chat and "Olga" says that she thinks that the pump may have been jarred in transit.  She kindly offers to bring her camera to work (in Italy obviously) the following morning, so that she can take pictures of how the inner working should look, so we can see if anything is wonky.  This means another 36 hour delay which is maddening.

Simon gets the brilliant idea that we should just send her pictures of ours for her to look at.  Our electrician walks in in the middle of this and fiddles around a while.  He says a relay was loose and he fixed it maybe- I am not sure exactly what happened- only that Simon almost vomited at the sight of the electrician working on the machine and that it works beautifully now.